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1. What can I do to get my share of out-of-pocket medical expenses?

By state law, CSEA cannot assist in this matter. The issue must be addressed privately in the court system.

2. Can the CSEA assist with custody or visitation?

No, the Child Support Enforcement Agency is not able to assist with those particular issues.

3. What is a processing fee?

It is a 2% fee charged on court-ordered payments, as established by Ohio law.

4. Can I be denied a passport?

If you owe more than $2,500 in past due child support, the U.S. State Department will refuse to issue a passport and may revoke, restrict, or limit a passport previously issued.

5. How can a driver’s license be suspended?

A warning letter is sent to an obligor who is not complying with a support order. If the obligor does not respond within 14 days, the license can be suspended.

6. How are income tax refunds intercepted?

Our computer system generates information that is provided to the IRS.

7. Why isn’t the tax refund credited to my support account after the CSEA received it?

Tax monies may be on hold for a variety of reasons. Please contact the CSEA in person. We cannot discuss IRS information over the phone.