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Posted on: March 2, 2023

Important Medicaid, SNAP/TANF and Child Care Information


March 1, 2023




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Important Medicaid, SNAP/TANF and Child Care Release Information and Tools


Phishing Scam


For Your Awareness:

  • The Ohio Benefits Program team would like to share that the following message has been shared via social media and will be added to the SSP landing page, message center for SNAP recipients with linked SSP accounts, and the IVR.
  • There are reports of criminals using phony text messages to obtain EBT card numbers and PINs and steal SNAP benefits. These are known as phishing scams and are a type of fraud. Please do not provide your EBT card number or PIN by phone, email, or text. Do not click on links provided in emails or text messages. If you think you are the victim of a phishing scam, please contact your local SNAP office.



Tools and Resources:

Visit the Ohio Benefits Program Portal at:


Check out these resources:


Updated Help Desk Template


Job Aids




All Webinar Recordings: Q:\Public\Ohio Benefits Worker Portal\Webinars





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System Users

If you have questions, please first reach out to your Operational Contacts.


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Please contact the CSS/IVR Help Desk at (844) 909-0712 or to report possible issues.

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Please contact the EDMS Help Desk at (866) 442-6902 or to ask questions or report possible issues. Additional EDMS resources are available on the OBP Portal EDMS Page.

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Technical Issues

Please contact the Ohio Benefits Help Desk at (866) 846-4528 or to ask questions or report possible issues, using your Technical Template.


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